SHOPPING INFORMATION

Where are FAQs about Rebinding?

We have a separate FAQ page for Bible Rebinds.  Here is the link: Bible Rebind FAQs.

What are your delivery charges for orders?

• Carrier: USPS Priority Mail.
• Rate types: Calculated rates based on product weight and destination; USPS Priority Flat Rate option available.
• Insurance: Flat Rate shipments include up to $50 insurance. Fully Insured option is available.
• Processing time: Items are usually shipped within 3 business days of order confirmation.
• Tracking: A tracking number is emailed once your order ships.
• International orders: International shipping rates, customs duties, and taxes vary by destination and are the recipient’s responsibility.

How long will delivery take?

Orders are processed and shipped within 3 business days. We ship via USPS Priority; transit typically takes 1–3 business days depending on distance and USPS zone, so most domestic orders arrive within 2–6 business days. Weekends, holidays, customs (for international orders), weather, and remote destinations can add time. You’ll receive a tracking number by email once your order ships.

Tips for customers (reduce surprises)
• Enter the correct address at checkout to avoid reroutes.
• Check tracking first for carrier updates before contacting support.
• For urgent needs, contact us before ordering to confirm stock and request expedited handling.

What exactly happens after ordering?
  • Order confirmation: Immediately after checkout you’ll receive an order confirmation email with your order number and a summary of items.
  • Payment processing: We authorize and process payment at the time of purchase. If there’s an issue with the payment method, we’ll notify you by email so you can update your payment details.
  • Order processing and fulfillment
Do I receive an invoice for my order?

Yes - Immediately after checkout you’ll receive an order confirmation email with an invoice containing your order number and a summary of items.

Can I request signature on delivery?

Yes. Signature on delivery is available for high‑value items; contact us before shipping.

What happens if my package is lost or delayed?

Contact us with your order number. We’ll track the shipment, open a carrier inquiry, and advise on replacement or refund options.

What is covered by insurance and how to file a claim?

USPS Priority Flat Rate shipments include up to $50 insurance only. If your package is lost or arrives damaged, email us with your order number and photos of the damaged item; we’ll file a carrier claim and help refund.

What happens if my package is lost or delayed?

Contact us with your order number. We’ll track the shipment, open a carrier inquiry, and advise on refund options.

Do you ship internationally and who pays customs duties?

Yes. International shipping rates and delivery times vary by country. Customs duties and taxes are the recipient’s responsibility.

Do you ship to PO Boxes and APO/FPO addresses?

We ship to PO Boxes and APO/FPO addresses only when the selected USPS service supports it. Some expedited services and signature options are not available to these addresses.

How are books packaged for shipping?

We use sturdy boxes, protective wrap, and packing to provide corner protection; rare items receive extra padding and custom packaging. Boxes are marked "Fragile".

PAYMENT INFORMATION

When is the order charged to my bank account?

We authorize and normally process payment at the time you place your order. In some cases (backorders, fraud review, or special services) we may only place an authorization and capture funds when the item ships. Pending authorizations and posted charges are handled by your bank and typically appear or clear within 1–7 business days depending on the bank.

What is wishlist?

A wishlist is a personal list where you can save BibleBulldog products you like but aren’t ready to buy yet. Wishlists let you return to the saved items, share gift ideas with others, and receive optional price or restock alerts if you’re signed in. Wishlists help you plan purchases and make gifting easier.

Can I modify my order after placing it?

Contact us immediately with your order number. If the order has not yet shipped, we’ll do our best to update items, quantities, or the shipping address.

Do you accept special orders or custom rebinding requests?

Yes. Custom services are available and will have a separate estimated completion time. We’ll confirm details and pricing before work begins.

Do you offer Gift Cards or store credit?

Gift cards and store credit options are available where shown on the site. Gift card balances and redemption instructions are provided at purchase.

How do you describe book condition?

Each listing includes a condition description (e.g., Fair, Good, Very Good, Fine) and photos when applicable. Contact us for additional photos or condition details.

Do you provide provenance or restoration history?

For items with known provenance or restoration, we include that information in the listing. For custom rebinding, we document the work performed.

Are measurements and weights provided?

Product pages include dimensions and weight where relevant. Contact us if you need additional measurements for shipping or shelving.

How do I contact customer support?

Email using our contact form. Include your order number for fastest service. Wait for 3 days for response, be sure to check your spam folder, and contact us again if you have not heard from us.

How do returns work for custom rebinding or restoration?

Custom services are non‑returnable once work begins unless there is a documented defect. We provide a detailed estimate and approval step before starting.

Do you repair books purchased elsewhere?

Yes — we offer rebinding and repair services for books you already own. Contact us with photos and dimensions for an estimate.

Are your books guaranteed authentic?

Yes. We describe provenance and condition to the best of our knowledge. If an item is later proven inauthentic, contact us and we’ll investigate and resolve per our policy.